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CUSTOMER CARE

We are happy to assist you with any questions or concerns you may have. Feel free to contact us via email at info@snjcandles.com.au.   Our customer service team is available from Monday to Friday
between 9:00am and 5:00pm.

SHIPPING

F  A  Q

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website to track your package.

What are your delivery options?
We offer standard shipping within Australia. Expedited shipping is available at an additional cost. Please contact us for more information.

How do I return an item?
If you are not satisfied with your purchase, you can return the item within 30 days of delivery. Please contact us to initiate the return process.

How can I contact your couriers?
Currently not possible, however iIf you have any questions about the delivery of your package, please contact us and we will assist you in any way we can.

Do you provide international delivery?
We currently do not offer international delivery, but we are working on expanding our shipping options.

What is your returns policy?
Please choose carefully as we do not accept returns.  Please email us in the event that a product arrives faulty.  All our products leave our store in optimum quality.  Please ensure that you are present to accept your delivery.

VISIT OUR NEW STORE

363 Darling St,

Balmain  NSW  2041

STAY CONNECTED

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OPENING HOURS

TUES - WED: 9:30AM - 5PM

THURS: 11AM - 5PM

FRIDAY: 11AM - 5PM

SATURDAY: 9:30AM - 4PM

SUNDAY & MONDAY : CLOSED

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